Terms and conditions
Who you are dealing with
Studio High Design, run by Rocco, based in Cardiff, Wales. Contact info@studiohighdesign.com or 07857 382647.
TO FILL IN: your full trading name, your trading status (sole trader or limited company, with the company number if it is a company), a postal address, and whether you are VAT registered.
What these terms cover
These terms apply to website design and build work carried out by Studio High Design, and to your use of this website. If we agree something different in writing for your project, that agreement wins over anything here.
How a project works
The way I work is unusual, so it is worth setting out plainly.
- We talk about your business and what the site needs to do.
- I design and build the site and put it live on a temporary link for you to look at.
- You tell me what you want changed, and I change it.
- When you are happy, you pay, and the site goes live on your own address.
Nothing is owed until you have seen the finished site and approved it. If you do not want it, you say so and we both walk away. You owe nothing and the site stays mine.
Prices and payment
Prices shown on this site are starting prices. Your actual price is whatever I quote you for your project, and I will confirm it before any work starts. A quote is valid for thirty days.
Payment is due when you approve the finished site, before it goes live on your address, unless we have agreed a deposit or a staged arrangement in writing. Payment is by card through Stripe or by bank transfer.
If an invoice is not paid within fourteen days I may charge interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, and I may take the site offline until it is settled.
TO FILL IN: whether your prices include or exclude VAT. If you are not VAT registered, say so plainly and remove this note.
What I need from you
To build your site I need your content: text, photographs, logos, prices, opening hours and anything else specific to your business. You confirm that you own or have permission to use whatever you send me, and that it is accurate.
If material you supply causes a legal problem, for example a photograph you did not have the right to use, that is your responsibility rather than mine.
Projects stall when content is slow to arrive. If a project goes quiet for more than sixty days I may treat it as cancelled, and any work already approved and invoiced remains payable.
Changes and revisions
Changes before launch are part of the job and are included. That is the point of building it first. What is not included is changing the agreed scope after we start, for example going from five pages to twelve, or asking for a different design direction once one is approved. If that happens I will tell you before doing the work and quote for the difference.
After launch, small changes are covered by whatever aftercare your package includes. Beyond that, either take a care plan or ask me and I will quote.
Who owns what
Once you have paid in full, the finished website is yours. The design, the page layouts, the code and the files belong to you and you can take them anywhere. You are not tied to me, to a subscription, or to any platform.
Until you have paid in full, the site remains mine. Two things stay mine afterwards too: any underlying tools or code components I reuse across projects, which you are free to keep using in your site but not to resell, and my right to show the finished work in my portfolio unless you ask me not to.
Anything you supplied stays yours throughout.
Hosting, domains and other people's services
Your site is plain files that will run on any ordinary hosting. I can set hosting and a domain up for you, but those are contracts between you and that supplier, in your name, paid for by you. If one of them has an outage or changes their prices, that is outside my control.
The same goes for anything connected to your site, such as a booking system, a payment provider or a mapping service. I will set them up, but their terms are theirs.
Search engines
Every site I build has the on-page work search engines look for, and I will guide you on the things that genuinely move local rankings. But nobody controls Google, and anyone who promises you a position is guessing. I do not guarantee rankings, traffic or enquiries.
If either of us wants to stop
Before you approve the site, you can stop at any time for any reason and owe nothing. I can also decline a project, and will say so early if I do.
After launch, either of us can end an ongoing arrangement such as a care plan with thirty days' notice. Your site stays yours.
What I am responsible for
I will do the work with reasonable care and skill, which is your right under the Consumer Rights Act 2015 and nothing here takes that away.
What I cannot take responsibility for is business losses such as lost profit or lost opportunity, or problems caused by something outside my control, including your hosting, your domain, third party services, or changes you or somebody else makes to the site after I hand it over. Where I am liable, that liability is limited to the amount you paid me for the project.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.
Law
These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.